Frequently asked questions

Why is wet food so important for cats?

Wet food is crucial in a cat's diet because it provides essential hydration, helping to promote kidney and urinary health. The high moisture content in wet food also aids digestion and supports a cat's natural carnivorous dietary needs. Additionally, the rich aroma and texture of wet food often encourage finicky eaters to consume sufficient nutrients, contributing to overall well-being.

How does BistroCat help protect my cat’s health?

BistroCat utilizes innovative technology to track eating behaviors. Our data enables pet parents to be proactive with their cat’s health by highlighting flavor preferences, recognizing significant shifts in eating trends, and monitoring consumption. These critical insights empower users to have meaningful conversations with their vets so that they can give their cats the best life possible.

Will any cat food work with BistroCat?

We are proud to partner with some of the most beloved pet food brands in market. All our partners package their recipes in genuine BistroPods, which are sold directly through our website and mobile application. BistroPods are the only approved packaging designed to work with BistroCat and others may cause damage to the hardware.

How do I schedule feedings?

Setting your cat’s meal schedule has never been easier. Simply login to the BistroCat mobile application and click the “schedule” button. This is where you can customize your cat’s meal schedule. 

Can I serve food on demand?

Yes! You can also clean on demand. All you need to do is login to the BistroCat app and click the “feed now” or “clean now” button. 

How do I order more food?

You can easily manage your food subscription through our mobile app. You also can visit our website to order food and enroll in our auto-ship program to take advantage of free shipping. 

What happens if BistroCat loses power?

BistroCat comes with a built-in battery that can continue operations in the event of a power outage.

What if my cat doesn’t like the food I buy?

Our technology tracks how much and how quickly your cat eats, allowing you to discover your cat’s favorite flavors. If your cat is having any issues with the food, reach out so we can find a great solution for you and your cat.

How do I get the BistroCat App?

The BistroCat app is available in the  iOS and Android app store

How can I get more support?

Send us an email at and we’ll be happy to answer any questions. We strive to answer all emails within 48 hours.